The Deposit and Refund policy and form for the University of Bristol International Foundation Programme can be found in the PDF at the link immediately above. Please note that this policy relates to the deposit payment only.
The deposit is non-transferable and non-refundable except under the circumstances outlined below.
In line with UK money laundering laws any fee paid will only be refunded to the person or body who paid the fee.
A. Refusal of a student visa
Refunds will be made to students who have been refused a student visa, provided the reason for refusal is not due to a fraudulent application. To request a refund, candidates must submit a copy of the visa refusal document to the University.
B. Student fails to meet academic conditions of the offer
If the student fails to meet the conditions that may be attached to the offer and is rejected from the course on academic grounds then a refund will be made. A refund will only be made if the Deposit Refunds Team is satisfied that sufficient evidence has been shown proving that the student made a genuine effort to meet the conditions. English language certificates submitted as evidence must be dated after the date of the deposit payment and also be recent enough to give an accurate representation of the student’s language ability.
C. University cancels programme
If the University cancels the programme for which the applicant has accepted an offer, then all fees paid will be refunded.
D. Deferral to later session
D1 – If the student arrives and wishes to defer to a later session, this is treated as a failure to attend the course they have been accepted for. The deposit will be forfeited and treated as a withdrawal (see below). The student will then need to apply again for the later programme and pay a new deposit at the new rate for the course and be liable for the full fees for that programme. The UK Border Agency will be notified that they are not studying at the University. This policy will only be varied if the applicant produces evidence of genuine grounds for deferral; this will include the late issue of the visa.
D2 – If the student has not yet arrived and notifies the Faculty Office that they wish to defer to a later session, the deposit may be carried forward for one year. Should the student choose to defer for a second year the deposit will be forfeited and treated as a withdrawal (see below). The student will then need to apply again for the later programme and pay a new deposit at the new rate for the course and be liable for the full fees for that programme. The UK Home Office will be notified that they are not studying at the University.
E. Failure to attend at the start of the programme, or withdrawal after enrolment
No refund will be made. The UK Border Agency will be informed that the student is not enrolled on the expected programme. F. Exceptional Circumstances Notwithstanding the above, refunds may be made in exceptional circumstances. This covers matters that would prevent the applicant from continuing with their studies in the UK – for example a serious illness, a death in the immediate family, or breach of contract on the part of the University. Documentary proof of such circumstances must be provided. Decisions on refunding the deposit where there are exceptional circumstances will be made by the Deposits Refund Team at their discretion. Please note that a transfer to another educational institution in the UK is not normally considered to be an exceptional circumstance and may only be considered where there are valid academic reasons for such a transfer.
F. Your right to cancel
Your right to cancel For the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if this Agreement is a ‘distance contract‘ or and ‘off premises contract‘, you have the right to cancel your acceptance of it within a period of 14 days after you have accepted the terms of this Agreement without giving us any reason. To meet the cancellation deadline, it is sufficient for you to have sent your cancellation before the 14 day period has expired. You must clearly state your decision, by means of a letter sent by post, fax or email, or by completing our online model cancellation form. We will make the reimbursement using the same means of payment as for your initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
Any refunds in accordance with points A and B above are subject to a £200 cancellation fee which will be deducted from your refund amount. This reflects the costs of processing your refund.
Applying for a refund – guidance for students
Am I eligible for a refund?
Please refer to deposits and refund policy to check if you meet the criteria for refund [add link to webpage where this is hosted]
How do I apply for a refund?
Request a refund application form from either your Admissions Manager, a member of the college services team or by sending an email to [email protected]
Return the completed refund application form along with any supporting documentation to where you requested it from.
What is the supporting documentation?
Supporting documentation could be some or all of the following depending on the size of the refund
|Refund Application Form||Signed by student For refund over £2,000 the original payor must also sign the form|
|Proof of bank account||For account that funds will be refunded into. Statement or letter must be issued from the bank confirming account information|
|Proof of original payment (refunds over £2,000 only)||If proof of bank account above does not show the original payment, we need proof of the original payment to ensure funds are being returned to the original account|
Why do you need proof of bank account?
We need proof of the bank account to ensure that we are paying the funds into the correct account. It ensures accuracy as we often get transposition errors on the form or the numbers are difficult to read. This reduces the risk of error and the bank rejecting the payment.
What is a bank proof?
A bank proof is an official document from the issuing bank that confirms the account name, IBAN, account number and sort code where applicable. It will be on paper that has the bank’s letterhead on it or on paper that has been stamped by the bank. Screenshots from online banking will also be sufficient to confirm account details.
What is the difference between a proof of bank account and proof of original payment?
These can be the same thing. A bank proof confirms the bank details as mentioned above, whereas the proof of original payment also shows the original payment to Kaplan. This is to tie the account that the money originated from to the one we are paying into.
Often a proof of original payment will only show part of the account details and account name. Therefore it is not always sufficient to be used as proof of bank account, hence the need for proof of bank account.
Can you transfer the funds into a different bank account?
Refunds shall be processed in GBP to the originating bank account that the Student or the person paying on the Student’s behalf used to make his or her original payment to Kaplan. Kaplan will not issue a refund to any person other than the original payor unless written authorisation is received from the original payor to do so.
How long will my refund take?
Refunds can take up to 6 weeks to process from the point we receive the full and complete paperwork.