Suggestions, feedback and complaints

Suggestions, feedback and complaints

Date complaint submitted
Your name (to track actions)
Personal response sent
Resolution date

How was your Kaplan experience?

At Kaplan International Pathways, we are always striving to improve the service we offer to students, agents, parents and partners. Please use the form below for any suggestions, feedback or complaints you have about our services. We value your opinions, and will follow up on any issue you have as soon as possible.

To best assist you, please submit form so we can direct you to the relevant department. 

Your details

Please tell us a little about yourself so that we can direct your submission appropriately.

If you would like to submit documents or ask a question about the applications process, please contact us at pathways@kaplan.com, and we will be in touch with you within 24 hours.

Please specify your enrolment status*
Date of graduation from Kaplan Pathways?
Your Name*
eg. 12345
The email address that we should use for all communication in this matter.
What type of submission are you making?*
What type of submission is this?*

Complaints: College-based

Please use this form to put your case forward if you intend to make a formal complaint about any of the below:
– The delivery and quality of services received
– The delivery of teaching/supervisory provision
– Any other matters relating to a programme of study.
Please ensure that you have read the Kaplan Guidelines – Student Complaints Procedure.
The details of your complaint will be emailed to you on completion of this form, please keep a copy of this email for your own records.

Complaints: Residence-based

Please use this form to put your case forward if you intend to make a formal complaint about any aspect of your residence.
Please ensure that you have read the Complaints Procedure for Kaplan Living
The details of your complaint will be emailed to you on completion of this form, please keep a copy of this email for your own records.

Which residence is your complaint about?*

Complaints

Kaplan International Pathways is committed to providing fair and exemplary service to all of our students and partners. If you have been dissatisfied with our services we would like to put things right for you as quickly as possible so please complete the questions below.

This form will be passed directly to our Complaints Team who will investigate your issue and try to put things right in accordance with our Complaints Policy (pdf) as soon as possible.

The details of your submission will be emailed to you on completion of this form, please keep a copy of this email for your own records.

Nature of the complaint

Have you attempted to resolve this issue with us in the past?*

An outline of the action you have taken so far

Please outline the steps you have already taken to resolve your complaint informally.

With whom was it discussed?*
Date of discussion

Desired outcome

Attach any documentary evidence or correspondence related to your complaint
No File Chosen
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Further documentary evidence
No File Chosen
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Declaration*
Declaration*

Feedback

We’re pleased to hear that you would like to offer feedback, be it positive or negative. Please tell us about it below…

Your experience*
Your experience
  Extremely satisfied Satisfied Neutral Dissatisfied Extremely dissatisfied
Please rate your experience with us
Please specify if there are any members of staff who you would like to call attention to.
Followup

Suggestion

We appreciate any suggestion you might have to help us improve our services. Please detail below.

Followup
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