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Student support: we’re here for you

However you choose to study your pathway course, you can expect to receive an excellent level of support.

Your teachers and College Services team are available for you to speak to online, as well as in person if you have chosen blended learning. Our friendly staff are there to help you with any questions you have, and you’ll be assigned a Learning Adviser who will help you stay on track with your studies.

Supportive staff

Arrival, course registration and induction

  • Blended learning students

    For students who choose blended learning, your course registration and induction will take place when you arrive at your study destination. You’ll receive all the information you need ahead of time, and our support staff will guide you at every step.

    This includes comprehensive support for arriving in the UK itself. You’ll have access to all the support you need if you are required to quarantine upon arrival, and staff will check in on you frequently. While isolating, you’ll also have the chance to meet your tutors online ahead of your course, and can make the most of our student buddy system.

    You’ll then enjoy a full Welcome Week, where you can get to know staff and other students, take part in activities, and join a tour of your new study destination.

  • Digital learning students

    If you are starting your course remotely, your college will send you an online registration form to complete. The process is simple — just complete and send the form online. We’ll then take care of the rest.

    Once you are registered, we will get in touch with you to go through all the information you’ll need before your online pathway course begins. This includes:

    • taking you through the set-up process for the online learning platforms you’ll be using
    • important dates, study plan and other information you’ll need, so you can start planning your study time
    • a welcome talk from your College Director, who may also give you a virtual tour of your university and city
    • a virtual parents’ evening during Welcome Week, with a tour of the College and a Q&A session with your College Director.
  • Moving to face-to-face teaching

    If you have started your pathway course remotely because you are unable to travel to your study destination but then your circumstances change (for example, travel restrictions are lifted), then you’ll have the opportunity to transfer to blended learning in the UK. You can do this at any point throughout the academic year.

    You can speak to your College Services team and they will advise you on next steps, and make the transition easy for you, so that you can focus on your studies.

Social distancing and your wellbeing

We’re committed to ensuring your personal safety and wellbeing when you study with us. If you are undertaking blended learning at one of our colleges in the UK, then you’ll experience some extra health and safety measures, such as hand sanitiser stations and social distance floor markers. The heath and safety measures at our buildings all go above and beyond the current UK government guidelines. You can find more information about these measures here.

In addition, you might find that studying remotely (either in your home country, or from your room in the UK) is challenging, and you need further support. We’re here to assist with any issues you may have, from guidance on academic queries to help with your mental wellbeing. You can speak to College Services at any time (online or in person) and they will support you. Read more about our support services.

This video shows typical safety measures at our UK colleges. We’ll continue adapting our colleges to fit government guidelines, and we’re making every effort to ensure college environments are safe.

Whether you’re studying in person at your college or remotely in your home country, you’ll have lots of opportunities to meet other students socially through a range of online activities including quizzes, clubs and games. You can stay up to date with what’s happening by following us on social media.

These virtual social activities can really help you to improve your English (while having fun!). They are a great way to practise your English outside the classroom every day, and are particularly useful if you are studying remotely and would like more opportunities to immerse yourself in student life!

Get in touch

If you’d like to know more about how we can help you start your path to university, you can contact us and we’ll be happy to help.

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