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UK accommodation: frequently asked questions

Last updated: 25 February 2022

If you’re ready to think about booking accommodation in the UK, we’ll be here to support you. We’ve answered some commonly asked questions below to help you prepare, so you can feel safe, secure and confident in your UK accommodation.

On this page you’ll find information about:
Accommodation booking
arrow rightFor courses started in Autumn 2021 (September–December)
arrow rightFor courses starting in Spring 2022 (January–April)
arrow rightSafety and support

Autumn 2021 — Accommodation booking

Spring 2022 — Accommodation booking

Safety and support

  • If I need to self-isolate, will I need to pay for my accommodation during that time?

    If you need to self-isolate, we will support you as much as we can. If you’re a student starting in Spring 2022, you can move into your room up to 2 weeks early (subject to availability) free of charge to allow you to self-isolate. If you are travelling from a country on the UK government’s ‘red list’ and need to isolate in a quarantine hotel, you’ll receive financial support to help cover the cost of the stay. Learn more about arrival support here.

  • Can I book an airport transfer with Kaplan?

    Yes, we will offer our usual free coach transfer service on the main arrival weekends to take you directly to your accommodation booked through Kaplan. The available dates are:

    • 10 and 11 September 2022

    We’ll continue to run socially distanced transfers that can take students securely to their destination as safely as possible.

    Drivers will be adhering to government health and safety guidelines, including limiting the number of people on each coach and asking passengers to wear masks. Vehicles will also frequently be disinfected and thoroughly cleaned.

    We also can arrange a private transfer (subject to a fee) on your preferred date outside of the dates specified above.

    If you arrive in the UK during the national lockdown, you should plan to head directly to your accommodation, in keeping with local rules.

  • Will I need to be tested for COVID-19 before I can move into my accommodation? And will I need to self-isolate?

    Since 4 October 2021, the steps you’ll need to take to travel to the UK will depend on your vaccination status, and if you are travelling from a country on the UK government’s travel ‘red list’.

    If you have been fully vaccinated under a programme recognised by the UK government, you will need to take a PCR ‘day 2’ test once you have arrived in the UK. This will necessitate isolating for 2 days upon arrival.

    If you are not fully vaccinated under a programme recognised by the UK government, you will need to take a Covid-19 test before you travel, and day 2 and day 8 Covid-19 tests upon arrival in the UK. Once you arrive, you will need to isolate for 10 days.

    If you are travelling from a country on the UK government’s travel ‘red list’, you will have to isolate in a quarantine hotel upon arrival in the UK. To help make your journey to start your studies easier, you’ll be able to benefit from a range of support measures, including financial assistance towards the cost of your quarantine hotel. Check out our dedicated web page for more information.

    Please check the travel rules on the government website; if you are at all unsure about what you need to do, feel free to get in touch. Please be aware the exact rules will differ slightly depending on which part of the UK you will be arriving in. You can check the relevant rules on the government website for England and the government website for Scotland.

  • What health and safety measures in place at all residences?

    Keeping all students and staff up to date and aware of health and safety measures is our top priority. We will continue to have health and safety measures in place that go beyond government guidelines, so you can rest assured that our residences and partners are taking the necessary precautions to protect your wellbeing. These include:

    • Hand sanitiser stations
    • Frequent and thorough cleaning
    • Extra cleaning procedures for high-traffic points
    • Floor markings and signage for social distancing
  • What happens if we enter in a lockdown period at our residences?

    We will continue to follow health and safety guidelines at all times, so you can rest assured that our residences and accommodation partners are taking the necessary precautions to protect your wellbeing.

    We’re committed to keeping students supported and safe throughout any lockdown, with extra measures in place to make any period of additional restrictions as comfortable as possible. This means that we will: keep helping students access food and drink; continue keeping safety measures in place across the residences as hand sanitiser stations; carry out frequent and thorough cleaning, including extra cleaning procedures for high-traffic points; and make use of floor markings and signage to facilitate social distancing. Students will be able to join online social activities and keep in contact 24/7 with the residence team for any help that may need.

    You can follow the latest UK Government actions about Covid-19 on this website.

  • What support will be offered to students who need to self-isolate when they arrive?

    We’re committed to keeping students supported and safe, with special extra measures in place to make any quarantine period as pleasant as possible.

    While we won’t be able to prepare meals for students, our residences are working on ways in which they can assist with meals if a quarantine period is required.

    This could include helping students register for online food shopping, assisting with deliveries, and sharing details of local takeaway food providers, such as DeliverooUber Eats and Just Eat.

    A kitchen rota will be in place so that you can use the shared kitchen. No other students will be allowed in the kitchen while someone is already in there.

    Residence staff will also assist you in any other way that they can.

  • What will self-isolating at my residence be like? Can I still use my room?

    Yes, if you have to self-isolate, you’ll still have full use of your bedroom and private bathroom, or studio flat.

    A kitchen rota will be in place so that you can use the shared kitchen. No other students will be allowed in the kitchen while someone is already in there.

    You will also still be to join in with the online social activities during Welcome Week, so you won’t need to miss out on getting to know your teachers and classmates.

    If you’re still self-isolating in your accommodation when your classes begin, we’ll help you join your course through digital learning until you can go to college for face-to-face lessons, keeping you on your path to university.

  • Will students who need to self-isolate be allowed to use shared kitchens?

    Yes. If you live in a room with access to a shared kitchen you can still use these facilities to prepare your meals — you’ll need to adhere to the kitchen rota, wear a face covering and thoroughly disinfect the surfaces after use.

    Due to the safety measures and social distancing in place, no other students will be allowed in the kitchen while someone is already in there.

    To minimise the risks, you should take your meals to your room to eat during your quarantine period.

Still have questions? Get in touch

If you’d like to know more about studying in the UK, and how you don’t have to delay your dreams, visit our apply with confidence page.

If you have any questions regarding your current accommodation situation, or UK accommodation more generally, please contact our dedicated accommodation team at [email protected].